Refund Policy

Welcome to Ants & Apes - www.antsandapes.com - Australia's Independent Manufacturer of Adapters & Car Mount

At Ants & Apes, we want you to be 100% satisfied with your purchase and your online shopping experience overall. Customer satisfaction is an integral part of our commitment, and this is reflected in our Return Policy.

We are committed to continuous improvement, and we do our best to implement any necessary actions to meet customer requirements and enhance customer satisfaction. It is also part of our unwavering commitment to creating opportunities and bringing value to our loyal customers and local communities.

If you have any questions, please do not hesitate to contact our Customer Care Team anytime!

We make every effort to ensure that product descriptions on our website are accurate. However, some inaccuracies, typographical errors, or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

The price displayed for products on this website represents the total price, including GST, for the product itself. Still, it does not include postage/delivery charges which depend on the destination.

Upon receiving your product/s, please make sure that all parts and product/s instructions are included.

We always seek to provide products at the most competitive prices. Because of the dynamic nature of this industry (e.g. factory price changes and other variables beyond our control), prices, promotions, versions, and availability advertised are subject to change without prior notice, and we, therefore, reserve the right to change prices displayed for products on our website at any time.

When shopping with us, you have peace of mind knowing that your product is covered by Warranty. All our products are covered by an Australian Warranty of up to 12 months.

Change-of-Mind Exchange or Store Credit

Ants & Apes will offer a change-of-mind exchange or store credit provided that:

• The merchandise is in a re-saleable condition, with all original packaging and tags attached (ready to be put back on the shelf),
• The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received,
• The change-of-mind replacement or store credit is sought within seven days of purchase.

Resolving Your Concerns

At Ants & Apes, we do our best to resolve all our customer concerns, issues, and complaints efficiently and effectively, maximizing customer satisfaction.

We are committed to the effective management of complaints and providing an excellent level of customer service to our customers. We understand that efficient and successful handling of complaints is a crucial aspect of quality customer service.

If you have any concerns, please do not hesitate to contact us anytime, and we will make every endeavor to resolve your issues. To return an item for refund or exchange, please contact us for a Return Merchandise Authorization (RMA).

To return an item under the Change of Mind Policy, products must be in their original packaging, and all included accessories are in new condition suitable for resale. They must not be damaged in any way by the customer during the time the item is in the customer's possession. The product is deemed to be in the customer's possession until we receive the product under this Policy.

Please note that if you have chosen the Authority to leave option, we cannot take any responsibility for any losses incurred due to this.

Ants & Apes reserves the right to refuse a refund or replacement if the instructions have not been followed, if the item has not been installed or assembled correctly, or if the item has been damaged through misuse or abnormal use.

Warranty and Consumer Rights

Our liability under this Warranty is subject to us being satisfied that a defect was caused by defective workmanship and was not caused by other factors beyond our control, including but not limited to any neglect, misuse, or excessive use. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide under our Terms and Conditions are in addition to the consumer guarantees under the Australian Consumer Law.

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. Our returns policy is in addition to your rights under the Australian Consumer Law because we are committed to customer satisfaction.

Unless otherwise stated in a product listing, all Ants & Apes products can be returned for change of mind purposes. A product listing specifically states that the product cannot be returned under this Policy (usually due to health and safety reasons), then no returns for change of mind will be permitted. All returns are subject to Ants & Apes Terms and Conditions.

To return an item for refund or exchange, please contact us for a Return Merchandise Authorization (RMA) via our website www.antsandapes.com. Please describe accurately the problem you have encountered with photographs and/or videos, enabling us to identify and resolve the issues efficiently and effectively, ideally at the first point of contact, providing the best options and solutions for you.

All returns are subject to inspection by our Quality Assurance team before a refund is processed. Delivery fees may not be included in the refund. An RMA number is required before the refund will be issued; do not send the item back to us before receiving your RMA number from customer service. Certain products cannot be returned due to hygienic reasons. In addition, personalized products may not be returned. If you return an unwanted gift, the credit will be issued to the original purchaser's account.

Please comply with the directions for returning the Product that Ants & Apes staff provide to You. Ants & Apes will accept no liability for any loss or damage which may occur during transit.

After receiving the returned product, we will issue an exchange or refund as soon as it is reasonably practicable, and you will be provided with e-mail acknowledgment.

Dead on Arrival (DOA) Warranty

All products sold by Ants & Apes have a "dead on arrival" (DOA) Warranty. This means that in the unlikely event if the product is damaged during the delivery process and a claim is made within a week from the date of dispatch, we will replace or repair the product at our discretion and our cost. If we have no further stock of the item and cannot be repaired, Ants & Apes may replace it with a similar product.

If the damage is discovered outside the DOA period, please contact Ants & Apes Support Team, who will determine whether circumstances are such that you can still proceed with a claim. This Warranty does not apply to damage packaging only and does not detract from your statutory rights. In the unlikely event that you receive a product that has been damaged in transit, please endeavor to inform our support team immediately. We require that all damage in transit claims are done within the first seven days of receipt of goods.

If the fault is reported within the first seven days from delivery, you will be supplied with a new replacement product of the total purchase price.

If the product experiences a major fault within the warranty period, you may elect to receive a replacement, or if requested, a Gift Voucher. The credit or refund will be for the purchase price of the product. If the unit experiences a minor repairable fault, we will elect whether to repair, replace or refund your product under Warranty.

If the product is replaced, any remaining warranty period will roll over to cover the replacement.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled at our election to a refund or to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our liability under this Warranty is subject to us being satisfied that a defect was caused by defective workmanship and was not caused by other factors beyond human control, including but not limited to any neglect, misuse, or excessive use.

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe other than the time for rejection of goods with a major failure. Once a return is authorized, as you can appreciate, we will need to assess the product to determine the nature of the issue and how we can help you, be it a refund, store credit, exchange, or repair.

Where an item is damaged through misuse or abnormal use, Ants & Apes is not liable, and you may not be entitled to a refund or replacement.

Limitation of Liability

Our liability to the customer (and any party claiming through the customer against us) for any claim for loss or damages (including legal expenses) made in connection with the contract (including the supply of goods described in the agreement) whether in contract, tort (including negligence), under the statute, in equity or otherwise shall be strictly limited as follows (except to the extent that the law prohibits such a limitation)

(i) for any liability arising from Goods not meeting the specification or which are said to be otherwise defective or deficient, our liability is limited to the cost of replacement of those Goods as soon as reasonably practicable, or the repair of those goods or the repayment (or allowance) of the Purchase Price of those Goods

(ii) For any liability arising from the services forming part of the Goods not meeting the scope

Any claim by the customer regarding defective, non-conforming, or damaged goods must be made in writing within seven days of the delivery of the Goods unless a more extended period is expressly agreed to by us in writing.

Despite any other provision of the contract, we are not liable, to the maximum extent permitted by law, for:

(i) the cost of removal of Goods not meeting the specification or which are said to be otherwise defective or deficient, whether installed or otherwise;

(ii) the cost of installing replacements for Goods not meeting the specification or which are said to be otherwise defective or deficient.

(iii) Defects or deficiencies in Goods caused by improper installation or maintenance of Goods or related components or normal wear and tear and damage.

Ants & Apes provides a voluntary warranty and applies the Guarantees required by law.

Conclusion

In certain circumstances, you may need to return a product, either because you realize it's not what you wanted or because it's exhibiting faults. In either instance, Ants & Apes Support Team will be more than happy to answer your questions and help you come to a speedy resolution.

Consequential Loss

The customer will be liable, to the maximum extent permitted by law, for any indirect, special, or consequential loss or damage of any nature whatsoever resulting from or caused in any way by the Goods it supplies, where indirect, special or consequential loss or damage includes:

(i) Any loss of income, profit, production, contract, customers, business opportunity, or business;

(ii) Any loss of goodwill or reputation;

(iii) Any loss or damage resulting from the loss or damage to goods other than the Goods.

Defective Goods

(a) Any claim by the customer regarding defective, non-conforming, or damaged goods must be made in writing within seven days of the delivery of the Goods unless a more extended period is expressly agreed to by us in writing.

(b) Despite any other provision of the contract, we are not liable, to the maximum extent permitted by law, for:

(i) the cost of removal of Goods not meeting the specification or which are said to be otherwise defective or deficient, whether installed or otherwise;

(ii) the cost of installation of replacements for Goods not meeting the specification or which are said to be otherwise defective or deficient;

(iii) Defects or deficiencies in Goods caused by improper installation or maintenance of Goods or related components or normal wear and tear and damage.

Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. According to our Terms and Conditions, the warranties and product support that we offer and provide are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

Please refer to our website Terms of use.

If you have any questions, please do not hesitate to contact us, and we will make every endeavor to resolve your concerns.