Delivery Information

Interpretation

The text clarifies that words with capitalized initials have specific meanings defined within the document. These definitions apply regardless of whether the words are used in singular or plural form.

Definitions

Company: Refers to Ants & Apes, also referred to as "the Company", "We", "Us", or "Our" throughout the disclaimer.

Goods: Refers to the items available for purchase on the Service.

Orders: Denotes a request made by the individual accessing the Service to purchase Goods from the Company.

Service: Refers to the Website, specifically Ants & Apes, accessible at www.antsandapes.com

Website: Specifically refers to www.antsandapes.com

You: Refers to the individual accessing the Service, or the entity (such as a company or legal entity) on whose behalf the individual is accessing or using the Service.

Shipping Policy Overview

Shipment Processing Times

Orders are typically processed within 1-2 business days. No shipments occur on weekends or public holidays. In case of high order volumes, there might be delays, and in such cases, the customer will be notified via email or telephone.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed during checkout. The shipping method includes Australia Post or Sendle.

• Free shipping is provided for orders exceeding $100.

• A flat fee of $8 applies to orders below $100.

• Estimated delivery time is 3-5 business days for interstate orders.

• Estimated delivery time is 1-3 business days for orders within New South Wales (NSW).

Shipment to P.O. Boxes

The Company ships to addresses within Australia, including P.O. box addresses.

Shipment Confirmation & Order Tracking

Customers receive a Shipment Confirmation Email upon order dispatch, containing tracking number(s) which become active within 24 hours.

Customs, Duties, and Taxes

The Company is not liable for any customs duties or taxes applied to the order. Any fees incurred during or after shipping are the responsibility of the customer.

Damages

The Company is not responsible for any products damaged or lost during shipping. Customers should contact the shipment carrier to file a claim, and it's advised to retain all packaging materials and damaged goods for the claim process.

Contact Information

Customers can contact the Company for any inquiries regarding the Shipping Policy through the website or by email.

Website: www.antsandapes.com
Email: info@antsandapes.com