Return Policy

Welcome to Ants & Apes

Australia's Independent Manufacturer of Adapters & Car Mounts

At Ants & Apes, we are committed to providing high-quality products and ensuring a smooth shopping experience. Customer satisfaction is our priority, which is reflected in our return policy.

Our Commitment to You

We continuously strive to improve our services to meet customer expectations. Our goal is to bring value to our loyal customers and local communities.

If you have any questions, feel free to reach out to our Customer Care Team anytime!

Product Descriptions & Pricing

We take great care to ensure the accuracy of product descriptions on our website. However, errors may occasionally occur, and we reserve the right to correct them as needed.

The prices displayed include GST but exclude postage/delivery fees, which vary based on location.

Upon receiving your order, please check that all parts and instructions are included.

Due to industry fluctuations, product prices, promotions, and availability are subject to change without prior notice.

Warranty & Returns

Warranty Coverage

All products come with an Australian Warranty of up to 12 months. If a product experiences a fault, you may be entitled to a repair, replacement, or refund under the Australian Consumer Law.

Change of Mind Returns

We offer exchanges or store credit for change-of-mind returns if:

• The item is in resalable condition, with original packaging and tags attached.

• The product is unused, unopened, undamaged, and in perfect condition.

• The request is made within seven days of purchase.

Certain items, such as hygiene-sensitive or personalized products, may not be eligible for return.

Resolving Your Concerns

We are committed to resolving customer concerns efficiently. If you have any issues, contact us for a Return Merchandise Authorization (RMA) before returning an item.

To qualify for a return:

• Products must be in original packaging with all included accessories.

• The item must not have been damaged while in your possession.

• Items marked as "Authority to Leave" cannot be claimed for loss.

Returns are inspected by our Quality Assurance team before a refund is processed. Delivery fees may not be included in refunds.

Dead on Arrival (DOA) Warranty

If your product is damaged during transit and reported within seven days of dispatch, we will replace or repair it at our discretion. If no replacement is available, we may offer a similar product.

Consumer Guarantees Under Australian Law

Our goods come with guarantees under Australian Consumer Law. If a product experiences a major fault, you are entitled to a replacement, refund, or compensation for any foreseeable loss.

We are not liable for damage caused by:

• Incorrect installation or maintenance

• Accidents, misuse, or external factors

• Unauthorized repairs or modifications

• Normal wear and tear

Limitation of Liability

Our liability is limited to:

• Replacing or repairing defective goods

• Refunding the purchase price (excluding delivery fees)

We are not responsible for:

• Installation/removal costs

• Loss of income, profit, business, or goodwill

• Third-party damages

Proof of Purchase & Claims Process

To claim a warranty or return, proof of purchase (invoice or order confirmation) is required. Claims must be submitted with photographs/videos to support your case.

For more details or to start a return, contact us at antsandapesnsw@gmail.com or visit our website: www.antsandapes.com.

We are committed to providing excellent customer service and ensuring our policies align with Australian Consumer Law. Thank you for shopping with Ants & Apes!